Frequently Asked Questions
Where is the First Access platform available?
The First Access platform is available all over the world. Please contact us to see how the platform can help your company make stronger, faster credit decisions for nearly any kind of loan product.
Is the First Access platform available in multiple languages?
Yes! The appraisal forms on the First Access platform, which comprise the bulk of the mobile app, can be translated into a wide variety of languages. It is not yet available in languages written right-to-left, including Arabic, Hebrew, Kurdish and Urdu. Please contact us to learn more.
Can First Access be hosted on premise or in a local data center in my country?
Yes! First Access offers on-premise hosting and, based on availability, hosting in local data centers. Please contact us for more information.
Can I integrate First Access with local services in my country?
Can I integrate the First Access platform with my core banking software, MIS or CRM?
Yes! First Access offers an application programming interface (API) that allows for integrations with third-party services. This can include credit reference bureaus, national ID systems, core banking or loan management software, SMS notification platforms, and more. You can also download your data from the platform anytime. Please contact us to learn more.
Does First Access have a publicly accessible API?
Yes! Our API is accessible to all companies using the First Access platform. Please contact us for more information.
Can I scrape Android data with the First Access platform?
First Access can be integrated with third-party apps that retrieve data from other sources, including Android activity logs. Data from other services can be pushed or pulled to First Access and you can configure exactly how you want that data validated and analyzed, as well as what actions you want to take based on it, including automatic approval or rejection of loans. There are many third-party solutions for scraping Android, app, and Internet usage data.
Does my credit bureau have an API that I can integrate with First Access?
Many credit bureaus do have APIs accessible by local financial institution clients. You can often learn this by searching on their websites.
Can First Access query credit bureau data for me?
Yes! If the credit bureau you'd like to retrieve data from has an API, you can most likely retrieve the data via First Access as well.
Does First Access set up integrations?
Yes! Please contact us for more information about the product, service, or source of data you're interested in integrating with First Access.
What does it mean to be data-driven?
Every action yields data. To be data-driven is to collect that data, examine important patterns, and use it to inform better decisions about the future. Data-driven companies recognize the potential for constant improvement. They use their data to guide how they change over time.
What is Software-as-a-Service (SaaS)?
Software as a Service (SaaS) is the model of subscribing to software and accessing it through the internet. The advantages of SaaS are plentiful. First, the setup costs are usually much lower than building software in-house or having a third party develop custom software for your company. Second, the software never goes out of date. SaaS platforms are constantly being updated with new features, and you are never stuck with last year’s model. Finally, SaaS is built to scale. Need to add more users or increase usage? No problem. SaaS platforms make it easy to increase capacity and facilitate fast growth without adding new hardware, for example.
How can I try First Access?
Do I have to automate all my credit decisions to use the First Access platform?
No, the First Access platform allows you to choose the balance of human judgment and automation that's right for your customers and business. You can choose whether you want manual or automatic actions for data collection, data processing, and credit decisions.
How easy is it to make changes to my custom account?
The First Access platform is designed to be affordable, easy to implement, and flexible. There are many changes you can already make yourself, including managing Users, Roles, and Branch locations. Changes to your digital credit policy (like which types of data to collect on customers, whether data should be required or optional, or adjusting your automated analysis and scoring) are made with the help of the First Access team, usually within a day or two depending on the complexity of your request. These requests can be made directly on the platform by clicking on the blue support button in the bottom right corner of your web application.
Can my customers apply for loans directly through the First Access app?
There are two primary ways to use the First Access platform:
What is First Access?
First Access is a software platform for digital transformation of credit and other financial services. We help lenders configure their unique credit underwriting, analysis, approval, and management processes.
Can I use external or alternative data on the First Access platform?
Yes! First Access offers an Application Programming Interface (API) that allows for integrations with third-party data and services, as well as the ability to customize all data used in a loan decision if you would like to incorporate your internal or other unique dataset. Please contact us to learn more.
What kind of data can I analyze on the First Access platform?
You can push virtually any kind of data to First Access or pull it from First Access. Data may be manually captured in the field by loan officers or sales agents using the First Access app, or may be pushed from other sources, such as your mobile banking app or your website.
Can I analyze my company's data on the First Access platform?
Yes! You can push it via our API and configure how you would like it analyzed. If you are offering credit to customers who already use an existing product or service, such as a mobile money platform, you may want to consider both on-demand loan origination or bulk origination to push pre-approvals to customers. Financial institutions use the First Access for on-demand origination from new and repeat customers, as well as bulk pre-approvals for repeat customers whose loans are nearing maturity.
What is your data privacy and security policy?
First Access takes data privacy and security very seriously. You can find the link to our policy in the footer of this page or go directly to http://www.firstaccess.co/privacy. If you have any questions, please don't hesitate to contact us.
May I use First Access or the First Access platform to design my scoring models?
No, the First Access platform is designed to enable digitization and to "operationalize" a wide range of mathematical analysis and models once built.
What types of analysis can I configure in my First Access account?
The First Access platform is flexible and can be configured to accommodate a wide range of mathematical models and types of calculations. Please contact us to learn more.
Can I update my configuration directly on the First Access platform?
Configurations can be updated easily. Depending on the component, First Access can update it for you upon request or you can update it yourself. We are working hard to create tools for administrators of accounts on our platform to be able to make all updates directly. However, user-friendliness is also extremely important to us, so we are constantly testing our own tools to develop even easier ones, then putting them directly in the hands of the companies on our platform.
Can I run my own scoring model on the First Access platform?
Yes! Most types of scoring and credit analysis models can be configured right in your First Access account. You can also host your models elsewhere and push their results to First Access, push scores or analysis from other sources to First Access, and run models or analysis on any kind of data that gets pushed, such as matrices of scores from different sources.
Can I use First Access to propose recommended loan terms or products?
Yes! You can configure analysis to recommend specific loan terms, like loan size, interest rate, tenor, or to choose from a range of products. You provide the logic and we will help you configure it on the First Access platform.
What types of devices can I use the First Access platform on?
There are three ways to use First Access: web, mobile, and API.
Should financial institutions purchase their own mobile devices for staff to use on the First Access platform?
This decision is up to each company. Many of the companies using our platform first have staff test it using personal devices, then invest in company-owned devices at a later time.
Does First Access provide devices?
No, First Access is a software platform that can be accessed from a wide range of devices.
What kind of support does First Access provide?
First Access provides in-app support in its web application, with response times that range from immediate to within a few hours. We provide close support during the early stages of companies configuring and testing our platform to ensure that it is set up to best meet their needs.
I'm having trouble with the web or mobile app! How can you help?
Please check out our support section at https://support.firstaccess.io, contact us directly through your company admin, or use the blue button in the bottom corner of your web app to send us a message in real-time.